The smart way to learn Microsoft Dynamics CRM 2011-one step at a time!
Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities.
Includes downloadable, ready-made practice files and complete Book.
Per maggiori informazioni: il volume "Microsoft Dynamics CRM 2011 Step by Step" di Brendan Landers, Jim Steger e Mike Snyder, edito da Microsoft Press, U.S., è in vendita anche su IBS.it al prezzo di Euro 23,25.
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